Terms & Conditions
Please read and understand these terms before booking your time slot. Following these guidelines ensures a pleasant experience for all users.
You are allowed to use the fields more or less as you wish. This includes bringing your personal dog trainer or behaviourist along to your session. However, there are a few basic rules that must be followed to keep use of the fields a pleasant experience for all users. Failure to do so may result in future bookings being blocked.
Arriving & Leaving
Arrive no more than 5 minutes before your appointment start time. If the previous customer is still in the field, park out of the way and DO NOT get out of the car. Give them time to leave.
A maximum of 2 cars are allowed per appointment.
Park within the enclosed field and ensure the gate is closed before letting dogs out of the car.
If walking in, please keep dogs on leads until within the enclosed field and the gate is closed behind you, as there are farm animals and wildlife nearby.
After your 50 minutes of field hire, start to gather your belongings, tidy up and take with you any rubbish/mess that you may have dropped. Get the dogs in the car and vacate the field so that the next customer can get prompt access to the field for their appointment.
Booking Changes & Rescheduling
Online Rescheduling:
You can easily reschedule your bookings yourself through our "My Bookings" page on this website. Simply log into your account and click the "Reschedule" button next to any confirmed booking. This allows you to move your booking to another available time slot at no extra cost.
Rescheduling Restrictions:
For operational reasons, you cannot reschedule a booking less than 6 hours before your scheduled time. If you need to make last-minute changes within this window, please contact us directly.
Alternative Contact:
If you prefer personal assistance or encounter any issues with online rescheduling, you can always get in touch through Facebook Messenger, email, or text, and we'll be happy to make the change for you.
Weather-Related Changes:
In case of severe weather conditions that make it unsafe for dogs to play, we may need to reschedule your booking. We will contact you as soon as possible and work with you to find a suitable alternative time.
Use of the Fields
Only dogs from the same household or that are already friends can use the same field at the same time to minimise barking.
A maximum ratio of 3 dogs to 1 adult is allowed up to a total of 6 dogs per appointment (so if you're bringing 4, 5 or 6 dogs there must be at least 2 adults present).
Do not let your dog dig holes in the fields for health & safety reasons. If they do, a bucket of soil is provided for you to fill them in.
You must watch your dogs carefully at all times and ensure that you pick up any poo that they do.
Please take any rubbish home with you such as coffee cups, cans, bottles of water as the poo bin isn't that big.
DO NOT drop cigarette butts on the ground as some dogs will eat them.
Please use common sense and act with consideration for other members.
Flood lights are on a timer for a duration of 58 minutes. Each new customer will have to switch on the lights using the button. Thank you.
Health & Safety
Children are welcome however they must be accompanied with a responsible adult at all times.
Please don't climb on fences, gates or equipment.
You must ensure that your dog is fully wormed and up to date with vaccinations before using the field. We cannot guarantee that all dogs exercised in the field have been vaccinated or wormed. Equally the same applies for natural issues such as ticks and grass seeds.
If your dog has been unwell in the last 48hrs please do not bring them to the field.
In winter the field will get wet, muddy and may be covered in ice/snow. In peak summer they may be hot. Please take care and amend bookings accordingly.
Please note that toilets are available on site.
Disclaimer
Use of the field is entirely at your own risk. The management does not accept liability for the death of or any injury of any person or dog, or for damage to any property. The management also accepts no liability for any losses, claims, actions, damages, costs, expenses or other liability incurred whilst onsite. Yours and your dogs' behaviour and actions are your sole responsibility and no claim can be made against the management.
You are liable for any damage caused inside and outside of the field by you, your dog(s) or any person in your party. All dogs must be covered under their own third party insurance (public liability insurance). This is usually included in your pet insurance.
Communication
From time to time it may be necessary for us to send emails explaining important messages and notices. By agreeing to these terms and conditions you agree to being added to our mailing list.