Privacy & Cookie Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Doggy Play Night and Day ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and booking system.
Last updated: 14 October 2026
Personal Information
When you book with us, we collect:
- Your name and contact details (email, phone)
- Your address and emergency contact information
- Information about your dog(s) including breed, age, and temperament
- Booking preferences and special requirements
- Payment information (processed securely through Stripe)
Automatically Collected Information
- IP address and browser information
- Pages visited and time spent on our website
- Device and operating system information
We use your information to:
- Process and manage your bookings
- Communicate with you about your visits
- Send booking confirmations and reminders
- Ensure the safety of all dogs and customers
- Improve our services and website
- Comply with legal obligations
- Send occasional updates about our services (you can opt out)
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site.
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our services.
Preference Cookies
These cookies remember your preferences and settings to provide a more personalized experience.
Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment information is processed securely through Stripe and we never store your payment details.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship and for 7 years thereafter for legal and accounting purposes.
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at rachael.gilbert1972@googlemail.com
We use the following third-party services:
- Stripe: For secure payment processing
- Google Analytics: For website analytics (if you consent)
- Base44: Our website platform and hosting provider
These services have their own privacy policies and may collect information independently.
If you have any questions about this privacy policy or our data practices, please contact us:
Email: rachael.gilbert1972@googlemail.com
Phone: 07772143455
Address: Whitton Moor Farm, Whitton Lane, Stillington, Stockton on Tees, TS21 3JA